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Frequently Asked Questions (FAQ)

What is the estimated delivery time for orders?

Delivery times vary depending on your location and the shipping method chosen at checkout:

  • Standard Shipping: 7–15 business days.
  • Expedited Shipping: 3–7 business days.
    You’ll receive a tracking number as soon as your order is shipped.

Do you ship internationally?

Yes, we ship to many countries worldwide! Shipping costs and times vary based on location and will be calculated during checkout. Some restrictions may apply depending on the destination.

What is your return and refund policy?

We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Refunds will be processed to your original payment method once we receive the returned item. For more details, please check our Returns & Refunds Policy.

How can I track my order?

Once your order is shipped, we’ll email you a tracking number. You can use this number on our Order Tracking Page to see the latest updates on your shipment.

What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, AmEx)
  • PayPal
  • Apple Pay/Google Pay
  • Other local payment methods depending on your location

Can I cancel or modify my order after placing it?

You can cancel or modify your order within 24 hours of placing it by contacting our customer support. After this window, we may not be able to stop the shipment.

What should I do if I receive a damaged or defective item?

We’re sorry for the inconvenience! Please contact our support team within 48 hours of delivery with your order number and photos of the damaged/defective item. We’ll arrange for a replacement or refund immediately.

What are the shipping costs and modes for items shipped from your shop?

Shipping costs vary depending on the seller, shipping method, and your location. Commonly we offer the following shipping modes:

  • Standard Shipping: Economical option with delivery in 15–30 business days (often free or low-cost).
  • ePacket: Faster delivery in 7–15 business days with tracking, ideal for small packages.
  • Premium Shipping: Expedited shipping in 7–15 business days, with higher reliability.
  • Express Services (e.g., DHL, FedEx): For urgent deliveries, 3–7 business days, but at a higher cost.

Shipping costs are calculated during checkout based on the method you select. Some items may also qualify for free shipping promotions.